WE ARE SHIPPING TO EVERY COUNTRY IN THE WORLD! AND IT’S FREE FOR YOU!
Every day we are sending professional instruments around the world.
After years of doing so we know how to wrap and pack your order so it gets to you safely.
SHIPPERS WE ARE USING AND HOW LONG IT TAKES
We send our orders using three carriers:
1.DHL are the most efficient and cost effective carrier. Delivery time is approximately 3 to 5 working days.
2. TNT road express service. Reliable efficient door to door service (Not to PO Boxes). 5 to 15 working days
POSSIBLE ADDITIONAL COSTS
Countries sometimes apply import tax on goods imported. Through our experience and knowledge of shipping instruments worldwide, we take every step possible to prevent this happening or minimize the taxes if they are charged. If customs apply taxes to the imported products, these taxes are payable by the receiver.
YOU CAN TRACK YOUR ORDER
All packages sent internationally through DHL are traceable on their website, from the moment they are logged in the computer at pickup, to the moment your order arrives to your door. We email you your tracking number once dispatched.
YOUR ORDER INSURED
If an item is damaged upon arrival, you must notify us within 7 working days of delivery. You are required to keep all boxes and packaging for possible inspection by the freight company. Details of the damage will be taken and the claim processed between Ethno Magic and the shipping company.
It is our responsibility to replace the damaged item free of charge. As many didgeridoos are unique, if a suitable replacement can’t be found, your purchase amount for this item and shipping will be refunded to you.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (excluding shipping charges).